Lead Systems Administrator (Alternate KPM)

• LAN Installation will include both LAN hardware and software. Installations shall strictly adhere to customer Standards.
• Provide installation, implementation, and problem resolution support for COTS and customer custom designed applications. 
• Ensure that all DS and IRM security and hardware configurations are strictly adhered to. Report security violations to customer as soon as they are discovered. The customer shall decide on appropriate course of action and inform the contractor of their decision. Contractor shall adhere to FSI internal processes for security violations and not attempt to circumvent these processes by raising issues to a higher authority without written approval from the COR and ISSO.
• Software Installation: Install and test new software acquired by the customer.
• Troubleshooting and Problem Resolution:
  1. Provide technical assistance to customer users experiencing trouble with their applications. 
  2. Troubleshoot problems utilizing diagnostic software when possible.  For problems that cannot be immediately corrected, prepare an issue/instance report recommending necessary course of action to remedy situation. 
• Hardware and Software Installation:
  1. Install and test new PC hardware and software acquired by the customer.
  2. Ensure that all newly installed computers, peripherals, or boards are in working order and logged into the customer's inventory.
  3. Install and test new PC software, ensure that it is working properly and logged into the inventory. 
  4. Interview the customer's staff to determine hardware and application needs. 
  5. Provide telephone support to LAN users. 
  6.  Utilize Remedy/ServiceNow to manage tickets.
• Serve as the Alternate KPM when the KPM is not available.
• Expert knowledge of Desktop support services.
• Ability to work with upper-level government and contract staff in a professional manner
• Ability to generate well written reports with no errors.
• Ability to supervise helpdesk staff, assign work, train new systems administrators, and other tasks associated with leading a government help desk.

• Clearance:  Active Top Secret (must be US Citizen) 
• Requires a bachelor’s degree in computer science, Information Systems or related field of study, or 10+ years’ experience 

• IAT Level I: A+ CE, Network+ CE, SSCP
• IAT Level II: GSEC, Security+ CE, SSCP, CCNA-Security, CySA+
• Knowledge of ServiceNow ticketing system

Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.

A3T offers excellent benefits to enhance the work-life balance, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance
• Parking/Travel Reimbursement (metropolitan areas)