Voice/Data Communications Engineer- Master

Norfolk, VA
Full Time
Experienced
The Voice/Data Communications Engineer is a mission-essential position responsible for maintaining and managing the IT Enterprise cable plant infrastructure supporting approximately 2,000 users in the Hampton Roads (Norfolk and Suffolk) region. The role provides comprehensive lifecycle support for all aspects of intra- and inter-facility cabling and connectivity for both secure and non-secure IT service delivery. This includes voice, data, video, telephony, and classified/unclassified network access, as well as teleconference and collaborative capabilities for end-users.

Job Duties
  • Respond promptly to incident tickets and outage notifications (via phone, email, or in-person), performing fault isolation, root-cause analysis, corrective action, and complete documentation of problem resolution in adherence to SOPs.
  • Perform routine, critical, and emergency maintenance on cable plant infrastructure in accordance with established policies and procedures, ensuring continuous operational capability and system integrity.
  • Support notification processes by coordinating and formulating technical and operational impact assessments, and leading responses to outages, service degradations, and security compromises affecting the cable plant.
  • Conduct proactive assessments of the cable plant to evaluate operational status, identify needed repairs or upgrades, and implement improvements while maintaining accurate records of all actions taken.
  • Analyze and assess impacts of system upgrades and enhancements; develop plans of action, execute upgrades or enhancements, and document all steps.
  • Install patch panels, LAN, CCTV, or telephone cabling in accordance with CNSSAM TEMPEST/01-13 RED/BLACK Installation Guidance and all DISA J6 IT Enterprise hardware in accordance with NEC 2011 and ANSI/NFPA 70 standards.
  • Provide technical support to personnel, performing touch maintenance on routers and switches, including power cycling, cable connection, cable testing, and device installation in racks, including afterhours maintenance support as required.
  • Coordinate and execute power outlet relocations between server racks (approximately one per quarter), and coordinate with certified electricians for de-energizing or lockout/tagout procedures as required.
  • Conduct comprehensive site surveys to assess current network and cable plant configurations; prepare assessments, documentation, and projections for installations, additions, modifications, and removals in response to government priorities.
  • Develop detailed bills of materials and labor hour estimates for projects; secure government approval for all plans in accordance with DISA J6 policies.
  • Prepare and execute installation plans, site engineering change proposals, and installation schedules; manage and mobilize installation teams as necessary.
  • Prepare drawings, configuration changes, and post-installation and test documentation reports for each site; coordinate post-installation operations and maintenance support.
  • Develop test plans and perform operational testing to verify and validate the integrity and functionality of the cable plant infrastructure following changes or enhancements.
  • Execute additions, modifications, and removals of cable plant infrastructure in accordance with approved plans and document all changes, problems, and corrective actions.
  • Coordinate with local telephone service providers to support telephone number moves, voicemail resets, display name changes, and phone replacements.
  • Generate technical incident reports outlining problems and their resolutions; provide updated documentation (including infrastructure drawings) after all changes or implementations.
  • Submit post-installation documentation and provide monthly performance data per government Quality Assurance Surveillance Plan (QASP) requirements.
  • Conduct weekly tests and analysis of alarmed Protected Distribution Systems (PDS) per CNSSI 7003 standards; report findings and provide technical support to PDS device configurations.
  • Liaise with vendor technical support to troubleshoot and resolve PDS application issues or perform upgrades as necessary
Minimum Qualifications
  • Active Top Secret, with SCI eligibility
  • Minimum 8 years’ experience with large-scale cable plant infrastructure in secure government or military environments.
  • Demonstrated experience in installation, maintenance, and troubleshooting of voice and data communications systems (including VOSIP, DRSN, VoIP, and related technologies).
  • Proficient with National Electrical Code (NEC), ANSI/NFPA 70, CNSSAM TEMPEST/01-13 (RED/BLACK), and CNSSI 7003.
  • Strong documentation and technical report writing skills.
  • Industry certifications desired (e.g., BICSI Technician, RCDD, CompTIA Network+ or equivalent).
Additional Requirements:
  • Must be willing and able to work in US SECRET and TOP SECRET/SCI spaces as required by the government.
  • Must be available for after hours or emergency support during approved maintenance windows.
  • Excellent team collaboration, communication skills, and customer service orientation.
  • Ability to lift up to 50 lbs and operate in confined spaces as needed for cabling projects.
Company Overview

Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.

A3T offers excellent benefits to enhance the work-life balance, including:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short Term & Long-Term Disability
  • 401k Retirement Savings Plan with Company Match
  • Paid Holidays
  • Paid Time Off (PTO)
  • Tuition and Professional Development Assistance
  • Parking/Travel Reimbursement (metropolitan areas)
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