Senior Help Desk Specialist

Washington, DC
Full Time
Mid Level
A3T is looking for a Senior Help Desk Specialist to support our team in execution of Information Technology (IT) and Cyber Security (CS) support to a federal government agency and its mission partners. 
Job Duties:
  • Supervise helpdesk staff, assign work, train new contract personnel, and other tasks associated with leading a government help desk.
  • Develop weekly reports outlining daily activities conducted by the Help Desk team.
  • Ensure that all newly installed computers, peripherals, or boards are in working order and logged into the inventory. 
  • Install and test new PC software, ensure that it is working properly and logged into the inventory. 
  • Interview the organizational staff to determine hardware and application needs. 
  • Provide telephone support to LAN users. 
  • Provide technical assistance to users experiencing trouble with their applications. 
  • Troubleshoot problems utilizing diagnostic software when possible.  For problems that cannot be immediately corrected, prepare an issue/instance report recommending necessary course of action to remedy situation. 
  • Utilize Remedy to manage tickets.

Requirements:
  • Top Secret Clearance required
  • Must have a high school degree and ten (10) years of relevant Information Technology (IT) experience OR a bachelor's degree in a relevant field and six (6) years of relevant IT experience.
  • Security+ or higher-level security-related certification.
  • Expert knowledge of Desktop support services.
  • Experience with Remedy ticketing system.
  • Ability to generate well written reports with no errors.
  • LAN Installation will include both LAN hardware and software.
  • Provide installation, implementation, and problem resolution support for COTS and custom designed applications.
  • Ensure that all security and hardware configurations are strictly adhered to.
  • Conduct in a professional manner in all personal interactions with customers and with the team.
  • Utilize proper judgement and provide a high level of customer support in a professional manner.
Company Overview

Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.

A3T offers excellent benefits to enhance the work-life balance, including:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short Term & Long-Term Disability
  • 401k Retirement Savings Plan with Company Match
  • Paid Holidays
  • Paid Time Off (PTO)
  • Tuition and Professional Development Assistance
  • Parking/Travel Reimbursement (metropolitan areas)

It is the policy of A3T to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.

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