Help Desk Specialist

Forest Park, GA
Full Time
Mid Level

Agil3 Technology Solutions (A3T), a fast-growing firm, specializes in IT/Digital Modernization, Cyber Security, NextGen IT, and Emerging Technology services. We provide customer-centric services and focus resources to exceed expectations; and ensure our customers, employees, and other stakeholders are the focal point of all decisions and actions.

Join A3T and watch your career soar!

Job Description:

The Helpdesk Specialist addresses problems, installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries.

Duties & Responsibilities:

  • Knowledge of Microsoft Windows 7 and Windows 10 operating systems as provided by the DoD Secure Baseline Host-Army (SBH-A) desktop installation image.
  • Knowledge of basic physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage)
  • Knowledge of database procedures used for documenting and querying reported incidents
  • Knowledge and execution disaster recovery continuity of operations plans electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers).
  • Knowledge of knowledge base capabilities in identifying the solutions to less common and more complex system problems
  • Knowledge of measures or indicators of system performance and availability
  • Knowledge of systems administration concepts
  • Experience with the operations and processes for diagnosing common or recurring system problems
  • Knowledge of the type and frequency of routine maintenance needed to keep equipment functioning properly
  • Knowledge of workflow automation as it relates to SharePoint Content Management
  • Skill capturing corrective actions in the form of “lessons learned” and submitting documentation required to support Configuration Management (CM).
  • Skill simulating or recreating end-user problems with voice, file & print services, desktop & room-based video-teleconferencing, and/or baseline or non-baseline applications to help determine problem root causes.
  • Skill in conducting open-source research for troubleshooting novel client-level problems
  • Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation
  • Skill in testing and configuring network workstations and peripherals
  • Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system
  • Skill in SharePoint services; assisting users with setting up sites and content management
  • Skill in creating business workflows in support of SharePoint Administration

Qualifications:

  • Active Secret Clearance
  • Bachelor's Degree or equivalent and 3-5 years of general IT / IS experience. 
    • Six (6) years of general experience is considered equivalent to a bachelor's degree.
    • Three (3) years of general experience is acceptable with a master's degree.
    • One (1) year of general experience is required with a PHD.
  • Must possess and maintain a current DoD approved Information Assurance (IA) baseline security certification as well as current commercial Computing Environment (CE) certifications for the operating system(s) and/or security related tools/devices they support IAW DoDD 8570.01M, DoDD 8140.01, and Army Regulation 25-2. (Security +)
Company Overview

Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.

A3T offers excellent benefits to enhance the work-life balance, including:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short Term & Long-Term Disability
  • 401k Retirement Savings Plan with Company Match
  • Paid Holidays
  • Paid Time Off (PTO)
  • Tuition and Professional Development Assistance
  • Parking/Travel Reimbursement (metropolitan areas)

It is the policy of A3T to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.

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